Account Terms
Define signup, login security, account closure and data handling. Aligned with these Terms & Conditions.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms define how your wd tunai account works, what you can expect from our live casino tables, slot lobbies and sportsbook, and how we handle your QRIS...
Account SecurityFair PlayPayment SafetyDispute ResolutionIndonesia Compliant
Policy Foundation & Jurisdiction
wd tunai operates under the laws applicable to our supported regions in Indonesia. These terms govern your use of our platform, including live dealer tables, slot rooms and sportsbook markets. By opening an account, you agree to these conditions. We process deposits and withdrawals through QRIS, DANA, OVO and GoPay in compliance with local payment regulations. Disputes are resolved through our support
team first, then escalated where local law permits. Your account remains your responsibility; you must keep login credentials secure and report unauthorized activity immediately.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
EDITORIAL CLARITY
Why These Terms Matter
Account Protection
Our terms define how we secure your login, protect your balance and handle disputes. You know exactly what safeguards apply...
Payment Clarity
We spell out how QRIS, DANA, OVO and GoPay deposits work, what fees apply where, and how withdrawals process. No...
Fair Play Rules
Our terms confirm that live tables, slots and sportsbook markets operate under consistent rules. Every player sees the same odds...
Dispute Process
If a question arises about a transaction or game outcome, our terms outline exactly how we investigate and resolve it...
Regional Compliance
These terms reflect Indonesian payment law and local gaming regulations. We update them as rules change so your account stays...
Your Rights
Our terms confirm your right to close your account, request your data and dispute charges. You're in control of your...
BENCHMARKED
Consistency Across Our Policies
Payment Policy
Covers QRIS, DANA, OVO and GoPay deposit and withdrawal flows. References these terms for dispute resolution.
Privacy Notice
Explains how we collect and use your data. Works alongside these terms to protect your account information.
Responsible Play
Outlines account limits and self-management tools. Complements these terms with optional safeguards.
Sportsbook Rules
Details how bets settle and odds update. Governed by the fair play section of these terms.
Live Casino Rules
Explains table limits, dealer conduct and game outcomes. Enforced under the gameplay section here.
Dispute Resolution
Step-by-step process for resolving transaction or game questions. Defined in the disputes section of these terms.
What These Terms Cover
Account Ownership
Your account is yours alone. You're responsible for keeping your login secure, reporting unauthorized access and updating your contact details when they change.
Deposit & Withdrawal
We process QRIS, DANA, OVO and GoPay transactions according to the timelines and fees listed at checkout. Withdrawals go back to your original payment method.
Game Rules
Live tables, slots and sportsbook markets operate under fixed rules. Odds, payouts and settlement terms are the same for every player every time.
Dispute Handling
If you question a transaction or game outcome, contact support with details. We investigate and respond within five business days with a resolution.
Account Closure
You can close your account anytime from settings. We'll process any remaining balance to your payment method within three business days.
Term Updates
We update these terms when regulations change or we add new features. We'll notify you by email before changes take effect. Continued use means you accept them.
Terms & Conditions Questions
Your account closes immediately. Any balance remaining is returned to your original payment method (QRIS, DANA, OVO or GoPay) within three business days. You can reopen an account anytime, but you'll start fresh with no prior balance or history.
Yes. Every player agrees to the same terms when they open an account. Game rules, payout structures and dispute processes apply equally to everyone. We don't offer different terms based on deposit size or account age.
Contact our support team with your transaction ID and details about the dispute. We investigate within five business days and respond with a resolution. If we can't resolve it, we'll explain the next steps and any options available under local law.
Yes. You can update your email, phone number and payment method from your account settings anytime. Some details like your name may require verification. Contact support if you need help updating your profile.
We store your QRIS, DANA, OVO and GoPay details securely and use them only for deposits and withdrawals you authorize. We never share your payment data with third parties. Your payment information is encrypted and protected under these terms.
We'll email you before any changes take effect. You have the right to close your account if you don't accept new terms. If you keep your account open after the change date, you're agreeing to the updated terms.
Our support team is available via live chat, email or your account settings. We'll clarify any term, explain how it applies to your account and help you understand your rights and responsibilities.